Education

• Master's Degree in Air Transportation Management, Kainan University

Current Positions

• Project Specialist at the Associate Professor Level

Specialization

• Airline Airport Operations Processes, Customized Customer Services, Cargo and Ramp Operations, Airport VIP Lounge Operations, Passenger Relations and Complaint Handling, Airport and Aircraft Emergency Incident Management, Aircraft Weight and Balance and Flight Control, Aviation Safety Risk Management, Low-Cost Airline Operations and Management, Design Thinking Innovation Team, Airline Industry Auditing

Experience

1.Cathay Pacific Airways (06/26/1989 - 12/31/2020)

(1) Duty Airport Operations Manager / Assistant Manager of Training and Customer Relations (2018 - 2020)

(2) Assistant Manager, VIP Lounge (2016 - 2018)

(3) Assistant Manager, Taipei Centralized Load Control Department (2013 - 2016)

(4) Special Services Team Supervisor (2005 - 2013)

(5) Flight Operations Duty Supervisor (2005)

2. Part-Time Lecturer, Department of Air Transportation Management, Kainan University (02/01/2021 - 07/31/2022)

Certifications

• IATA Dangerous Goods Handling Certificate

•  Aircraft Weight and Balance Training Assessment for L-1011 Model

•  Aircraft Weight and Balance Training Assessment for B747 Series

•  Aircraft Weight and Balance Training Assessment for B777-300 Model

•  Cathay Pacific Airways Cargo Training Certificate

•  Cathay Pacific Airways Customer Service Training Certificate

• Cathay Pacific Airways First-Class VIP Lounge Service Training Certificate

•  AQS Certified SMS Expert & Risk Assessor

Special Achievements

• Cathay Pacific Airways Taiwan Excellence Service Award 1993

•  Cathay Pacific Airways Worldwide Excellence Service Award 2009
•  Taoyuan International Airport Outstanding Airline Staff Award 2012